sofascore Casino & Sportsbook FAQ

Opening a sofascore account takes a few steps. First, you provide your email address and create a password. Next, we send you a verification link to confirm your email. Then, you complete KYC (Know Your Customer) verification by uploading a photo of your ID and a proof of address. Once we verify your documents, your account is active. You can then deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). After your first deposit clears, you can access our full range of games: sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). The entire process usually takes less than an hour.

During registration, we ask for your email address, a password, your full name, date of birth, and your phone number. For KYC verification, you upload a clear photo of your government-issued ID (passport, national ID, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement). We at sofascore use this information to verify your identity, comply with local regulations, and protect your account from fraud. All data is encrypted and stored securely. We do not share your personal information with third parties without your consent, except as required by law.

If you cannot log in to sofascore, first try resetting your password using the 'Forgot password' link on the login page. If that does not work, or if you suspect unauthorized access, contact our support team immediately during business hours. We can verify your identity, check your account activity, and help you regain access. Never share your password with anyone, and always log out of sofascore on shared devices. If you notice suspicious transactions on your account, report them to us right away so we can investigate and protect your balance.

We at sofascore support deposits starting from a minimum amount and up to a maximum per transaction. The exact ranges depend on your chosen payment method. E-wallet deposits via mobile banking, local payment, online payment, and e-wallet typically have lower minimums and are processed quickly. Bank transfers via mobile banking, local payment, online payment, and e-wallet may have different limits. mobile banking and local payment also offer flexible deposit options. For the most current deposit ranges, check the deposit page in your sofascore account or contact our support team. We do not charge deposit fees, but your bank or e-wallet provider may apply their own charges.

If a deposit or withdrawal does not complete, the most common causes are network interruption, incorrect account details, or insufficient funds. For deposits, check that your e-wallet or bank account has enough balance and that you entered the sofascore payment details correctly. If the transaction was deducted from your account but did not appear in sofascore, contact our support team with your transaction ID. We can trace the payment and credit your account if needed. For withdrawals, verify that your bank account or e-wallet is active and that you provided the correct details. Withdrawals typically take a few hours to a few business days depending on your bank. If a withdrawal is delayed, our team can investigate and provide an update.

Live-dealer tables on sofascore feature real dealers in multi-camera studios running games like blackjack, roulette, baccarat, and Dragon Tiger. You place bets and watch the action unfold in real time. Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are automated games where you spin reels or trigger bonus rounds. Slots often have scheduled tournaments and daily events. Both categories are available on sofascore, and you can switch between them using the same account balance. Live-dealer games offer a social, interactive experience, while slots provide fast-paced, independent gameplay. Choose based on your preference.

We at sofascore may offer a welcome bonus or promotional offer to new account holders, subject to terms and conditions. The exact offer varies and may change. We do not advertise fixed bonus amounts or guaranteed returns. Any promotional offer we provide will be clearly displayed in your account after registration, along with the terms you must meet to claim it. We recommend reading the full terms before accepting any offer. If you have questions about a specific promotion, contact our support team during business hours. All offers are subject to verification and compliance with our terms of service.

Our sofascore support team is multilingual and responds in English and Indonesian during business hours. If you contact us with a question or issue, let us know your preferred language, and we will assist you. We aim to respond to support inquiries within a reasonable timeframe, though we do not guarantee a specific response time. For urgent account-security issues, reach out to us as soon as possible, and we will prioritize your case. You can contact our team through the help section in your sofascore account or via the contact details listed on our website.