sofascore Platform Privacy Notice

This page describes what we collect when you use sofascore and how we keep that data protected. We collect personal information to verify your identity, process your payments, and operate our platform securely. Our privacy commitments apply to all users of sofascore, regardless of where you access our service from.

We at sofascore take data protection seriously. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place a bet on Liga 1 markets or our slot games, you share information with us. This policy explains what we collect, why we collect it, who can access it, and what rights you have. We are transparent about how we use your data, and we do not sell your information to marketing companies or brokers.

If you have questions about your privacy on sofascore or want to understand how your data is handled, our support team responds during business hours. You can also exercise your rights—such as requesting a copy of your data or asking for deletion—by contacting us through the channels listed at the end of this page.

What Data We Collect on sofascore

Account and Identity Information

When you create a sofascore account, we ask for your email address, name, date of birth, and phone number. We also request proof of identity (such as a national ID card or passport) and proof of address (such as a utility bill or bank statement) as part of our Know Your Customer (KYC) verification process. This information helps us comply with local regulations, prevent fraud, and ensure that accounts are genuine. Our compliance team reviews these documents during business hours.

Payment and Transaction Data

When you deposit money into your sofascore account using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual-account transfer through mobile banking, local payment, online payment, or e-wallet, we record the transaction details—the amount, the date, the payment method, and whether the deposit was successful. We also log every bet you place, every win or loss, and every withdrawal request. This data allows us to maintain your account balance, settle payouts, and provide you with a complete transaction history.

Usage and Device Information

We collect information about how you use sofascore—which games you play, how long you play, which sportsbook markets you follow (Liga 1, Piala Indonesia, Piala AFF, etc.), and which live-dealer tables or slot games you prefer. We also log your IP address, device type, browser version, and the approximate location based on your IP. This helps us improve sofascore's performance, identify technical issues, and detect fraudulent activity. We do not track your exact physical location without your permission.

Cookies on sofascore: We use cookies and similar technologies to remember your login preferences, language settings, and betting history. You can adjust your browser settings to limit cookies, though this may affect sofascore's functionality.

Communication Data

When you contact our sofascore support team via email or through the help section, we log your message, our response, and any attachments. We use this data to resolve your issue, follow up with you if needed, and improve our support process. We keep these records for quality assurance and to help us serve you better if you contact us again about a similar topic.

Our sofascore Data Protection Practices

How We Use Your Data

We use your data for several core purposes. First, we verify your identity to comply with Know Your Customer regulations and prevent fraud. Second, we process your deposits and withdrawals, which requires us to share relevant information with our payment processors and banks. Third, we maintain your account, calculate your balance, settle your bets, and generate your transaction history. Fourth, we use your data to detect suspicious activity, investigate potential breaches, and protect sofascore from abuse. Fifth, we may send you service-related emails about account updates, security alerts, or changes to our policies.

Third-Party Processors and Data Sharing

We do not sell your personal data. However, we may share your information with third parties who help us operate sofascore—including payment processors, banks, compliance verification services, and hosting providers. These partners are contractually obligated to keep your data confidential and use it only for the purposes we specify. Our servers and databases may be located outside your country, so your data may be transferred internationally. We ensure all transfers comply with applicable privacy laws.

Data Security and Retention

We at sofascore protect your data using industry-standard encryption, secure authentication, and firewalls. Your login credentials are hashed and never stored in plain text. Your payment information is encrypted during transmission and stored securely. We conduct regular security audits and limit access to your data to authorized sofascore employees and contractors who need it to serve you. We retain your data as long as your account is active, and typically for a period after closure to satisfy legal and compliance requirements.

Your Rights on sofascore

You have the right to access your personal data, request a copy of everything we hold about you, correct inaccurate information, and ask us to delete your data (subject to legal retention requirements). You can also object to certain processing activities or request that we limit how we use your data. To exercise these rights, contact our support team during business hours. We will respond to your request within a reasonable timeframe. If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with the data protection authority in your jurisdiction.

  • 1
    Access your sofascore dataRight

    Request a complete copy of your personal information held by sofascore at any time.

  • 2
    Correct or update sofascore account detailsRight

    Tell us if any information on your sofascore account is incorrect, and we will fix it.

  • 3
    Request deletion of sofascore dataRight

    Ask us to delete your data, subject to legal retention requirements for sofascore compliance.

  • 4
    Object to data processing on sofascoreRight

    Opt out of non-essential sofascore data use, such as marketing communications or analytics.

Children and Age Restrictions

sofascore is not intended for children under the legal age of majority in your jurisdiction. We do not knowingly collect data from minors. If we discover that a sofascore account is operated by someone under the legal age, we will close the account and delete the associated data. Parents or guardians who believe a child has opened a sofascore account should contact our support team immediately.

Changes to Our sofascore Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any significant changes by posting the updated policy on sofascore and updating the effective date at the top of this page. Your continued use of sofascore after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us About Your sofascore Privacy

If you have questions about your privacy on sofascore, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We respond during business hours in English and other languages. You can also reach us regarding privacy concerns through the contact information provided on the sofascore platform. Our team will work with you to address your concerns and ensure your data is treated in accordance with this privacy policy and applicable law.

Your privacy on sofascore is protected through transparent practices, secure encryption, and clear rights—we are committed to keeping your data safe.

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